Discover Tradition Our office is open 9 a.m. - 5 p.m. Central Standard Time
Return & Refund Policy

Käthe Wohlfahrt is committed to providing you with the finest merchandise and we want you to be completely satisfied with your purchase. Please call Customer Service at 1-800-227-3515, or email service@kwamerica.com before returning any items.

If you decide to return your Käthe Wohlfahrt purchase, please include a copy of the original packing slip with an explanation for the return on the Return/Refund Form you received from Customer Service. Please return your item in the original product box, packed inside a shipping box. Do not place shipping labels on the original product box.

Address packages to:
Käthe Wohlfahrt of America, 4469 White Bear Parkway, White Bear Lake, MN 55110

We cannot accept a return COD.
Items must be received, in our office, before we can reimburse your credit card.

Return or Refund of a Damaged Item

Please return your purchase for exchange or refund within 30 days of the delivery date. We cannot accept returns or exchanges after the 30-day period.

Return and Refund of a Non-damaged Item

Music CD’s cannot be returned once they are opened. Food cannot be returned.
Download Return Refund Form PDF
Save a copy to your desktop.

We cannot refund returned items that have been used or that are not returned in perfect condition in their original packaging and shipping cartons within 30 days of the delivery date. Shipping charges are not refundable on a non-damaged item.

Common Product Questions
What size candles
do I order?
Cuckoo Clock
Information
Using Your Smoker &
Ordering Incense
Pyramid Unpacking & Troubleshooting
Caring for Pewter Parts Lists
Product Literature (PDF's)